Dolby Digital Codec Not Found Premiere Elements Vs Premiere

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I started a project recently using AVCHD video with AC3 embedded audio. I was in running Windows 10 1709 x64. I initially started the project with Resolve 14.3, but switched to, and restarted with, Resolve 15 Beta 2. Audio worked fine with both versions.

You take pictures and shoot video of all your special moments and family activities. Adobe Photoshop Elements 15 and Premiere Elements 15 automates the organizing and editing so you can have fun creating and sharing amazing photos and movies. Quickly find any photo or video. Make one-click fixes and add artistic.


  1. Importing MPEG files with AC3 Audio into Adobe Premiere. When importing mpeg files into Adobe Premiere, you may find the audio missing. This happens when the mpeg file uses the AC3 audio codec which Premiere Pro doesn't recognize. This problem is very common with digital camcorders that record mpg files.
  2. UPDATE: Adobe has not renewed their Dolby license so as a result, any Dolby export functionality will not be available in any version of Premiere Pro CC, Audition CC or Media Encoder CC.
Having started the project, I upgraded to Windows 10 1803 once it was released. Upon re-opening my project I had no audio: the audio tracks were completely blank, and the debug logs filled with a message of 'unable to find audio codec'
I tried clean installing Resolve 15 Beta 2 onto my upgraded Windows 1803, and clean installing Windows 10 1803 then installing Resolve 15 Beta 2 onto the clean installation. I also tried Resolve 14.3 on again, and got the same results: perfect audio on 1709 and no AC3 audio with 1803.
This feels like something has been removed from Windows 10 1803 by Microsoft, but if so what? Anything I can install?
I can't provide any logs at the moment as I am back on (the working) 1709 in order to finish the project. It'll be done by Wednesday though, so I can re-install Windows 10 1803 and provide some debug logs then if I can't find a solution in the mean-time.
Thanks all for any ideas or insight!
Active1 year, 6 months ago

When I try to import any video file (e.g. AVI files) in Adobe Premiere Pro cc in my Macbook Air, I get this error:'codec missing or unavailable'

What to do about it?

NabeelNabeel

4 Answers

AVI is just a container for a video format, and can contain videos encoded in different formats. The error you're seeing says that Adobe Premiere does not know how to process the video format that's within the AVI file.

  • First, you would have to find out (or know) the codec used for the video within the AVI file and then download and install the appropriate codec on your system.
  • To find out the codec for the file, examine it using a tool like QuickTime or VLC and see if you can use the Inspectors in these to get the video and audio codecs for your file.
  • If these two don't help, you would have to use a media information tool like MediaInspector or AviInfo on OS X or GSpot on Windows. Then search and install the codec for the file.

Here's some additional explanation and information from Adobe on 'Troubleshoot file formats and codecs':

Video-recording devices and video software applications encode files in a specific file format, such as AVI, QuickTime (MOV), and Windows Media (WMV). For a list of the file formats that Adobe Premiere Elements supports, search 'Supported file formats in Adobe Premiere Elements ' in the Adobe Knowledgebase.

Some video file formats, including AVI and MOV, are container file formats. The data inside these container files is encoded according to a particular codec. Codecs are algorithms for compressing video and audio data. Many different codecs exist.

For example, an AVI file can be encoded with the DV codec, a commercial codec (such as DivX), a Motion JPEG codec, among others. (Camcorders that record to miniDV tapes use the DV codec. Some still-image cameras use the Motion JPEG coded.)

Adobe Premiere Elements sometimes cannot decode video files that were created with a poorly designed codec or a codec that is not installed on your computer.

Dolby Digital Codec Not Found Premiere Elements Vs Premiere Pro

Knowing the format and, when applicable, the codec of the files you are working with helps you use these solutions. To gather this information, do one or more of the following tasks:

  • Open the file in Apple QuickTime Player and choose Window > Show Movie Inspector.
  • If the file is from a camcorder, camera, or other video-recording device, see the device's documentation, or locate the device's specifications on the manufacturer's website.
  • Open the file in a third-party application that analyzes media files, such as MediaInfo or GSpot 2.70.
M KM K
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I encountered this recently when my Kodak digital camera recorded in .MOV, and I figured importing it should be a breeze. Nope. I kept running into a very unhelpful 'File format contains no audio or video' error when dragging the .MOV file into my clip bin.

The solution was so simple it was almost ridiculous. After Googling for a bit, I found a YouTube saying all you had to do was change the filename extension from .MOV to .MP4, and boom - done. I didn't believe it at first, but sure enough - it worked like a charm! :-)

This was on Adobe Premiere Pro CC 2015, Windows 8.

Rishad QuaziRishad Quazi

It's very simply.HOW TO FIX: download avid codex pack, install it (on mac -> library->QuickTime), restart and reopen Adobe Premiere.http://avid.force.com/pkb/articles/en_US/download/Avid-QuickTime-Codecs-LE

ArnaudArnaud

All I did was add '.mov' to the file name and all is well!!!

Dolby digital codec not found premiere elements vs premiere pro
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